Local Toyota owners remain loyal as lawsuits emerge
Posted Feb 2, 2010 05:12:52 AM.
This article is more than 5 years old.
Toyota has a fix for its sticky pedal problem which has forced the recall of roughly 270,000 vehicles in Canada – but damage to the carmaker’s reputation could be harder to repair.
In a video on toyota.ca Toyota Managing Director Stephen Beatty expressed his regrets and vowed on behalf of the company to fix the problem.
By the end of the week, owners of recalled Toyotas will be able to take their vehicle into the dealer to fix the wonky accelerator pedal.
Toyota’s U.S. president and CEO Jim Lentz says consumers should keep their confidence in the company.
“We’re re-doubling our efforts to make sure that this can never happen again,”
said Lentz.
A pair of class-action lawsuits has been filed against Toyota on behalf of Canadian owners or operators. One claim is based in Ontario and the other in Saskatchewan.
Here in HRM, Janet says she’s pleased with how Toyota’s handled the problem.
“They did an excellent job,” she said. “I checked at the dealership and they’ve done an excellent job of informing me what’s going on. I’m not one bit worried.”
Toyota says all 270,000 vehicles in Canada affected by the recall should be repaired within a month. The repairs are expected to take about 30 minutes and drivers should not notice any change in the feel of the pedal.
